Voice APIs

Cloud9’s state-of-the-art APIs deliver seamless connectivity to our customer’s networks of financial technology partners. APIs provide both clients and technology providers unparalleled flexibility and access to key C9 services and data, and as a result, drive enhanced productivity across the industry.

Data Extraction

Cloud9 provides unparalleled call metadata and high-quality audio recordings. Extract this data for compliance, storage and analytics.

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Voice Integration

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Cloud9 is software, lowering the barrier to integrate voice into other software workflows. Put voice capabilities into the apps where you need voice the most.

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Operational Overview

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Cloud9 can be set up in seconds and transitioning to Cloud9 should be just as easy. Manage all aspects of your Cloud9 deployment and monitor the health C9 at a user level.

Data Extraction

  • Cloud9 provides unparalleled call metadata and high-quality audio recordings
  • Extract this data for compliance, storage and analytics
/

Voice Integration

  • Cloud9 is software, lowering the barrier to integrate voice into other software workflows
  • Put voice capabilities into the apps where you need voice the most
N

Operational Overview

  • Cloud9 can be set up in seconds and transitioning to Cloud9 should be just as easy
  • Manage all aspects of your Cloud9 deployment and monitor the health C9 at a user level

JetStream API Suite

Call Record APIs

Recording System API

  • Integrates with all existing on-premise storage and analytics systems
  • Call records are pushed in near real-time and remain within the customer’s network at all times

Cloud Data API

  • Call records can be sent to any destination including Cloud9’s partners that offer storage, analytics, compliance and transcription services
  • Access to call data by third parties is controlled by the customer and can be revoked at any time

CTI APIs

Server-side Call Control & Event API

  • Supports CTI functions and events for integration into walk-the-floor tools, activity dashboards and screen-pop applications
  • Available via middleware solutions or directly to customer systems

Client-side Call Control & Event API

  • Supports CTI functions and events for integration into chat and CRM applications increasing trader productivity
  • Available through OpenFin, Finsemble and other applications

Operational APIs

Monitoring API

  • Audit changes to users, groups and connections
  • Monitor user usage and presence and receive alerts on C9 service issues

Management API

  • View and manage all user, group and connection activity

Enhance Your Trading Experience with
Cloud9 Data Collection and Delivery

More Efficient Workflows

APIs provide both clients and technology providers unparalleled flexibility and access to key Cloud9 services and data, and as a result, drive enhanced productivity across the industry.

Historical and Real-time Data

Through APIs, third parties may access Cloud9 data on a historical and real-time basis.

New and Improved Features 

Intuitive features built for complex workflows like dial tone integration, prioritize incoming calls, and greater visibility across all team members’ activities.

Headless Voice Enablement

Rich metadata includes specific users actively and passively participating on calls, supporting unparalleled compliance and business intelligence review of trading activity.

Dial Tone Connectivity 

Traders require access to advanced voice communications as well as traditional and legacy systems.

Front, Middle and Back-office Systems

Cloud9’s communication platform and data enhance systems across Customer Relationship Management, Order Management and proprietary trade booking systems.

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