Privacy Policy

Effective Date: October 22, 2014

We at Cloud9 assume that, like us, you want others to respect your privacy, collect no more of your information than they require, and protect it against unauthorized use and disclosure. We have adopted this Privacy Policy to explain how we try to fulfill those wishes.

We welcome any questions or comments that you may have. Please contact us at the following email address,, to enable us to respond to your queries or concerns.


This Privacy Policy describes the information Cloud9 Technologies, LLC (“Cloud9”) collects from visitors to this website (the “Site”) and from users signing up or registering for Cloud9’s services (the “Services”), how that information is used, and the third parties with whom we share it. This Privacy Policy applies only to information collected from you via the Site or Services and not to information you provide by other means. Additionally, this Privacy Policy does not apply to any third party websites, including those you reach through links we have provided on this Site. We encourage you to request and review the privacy policies of any third party prior to disclosing information to such party.



Personally identifiable information is information that identifies you or can be used on its own or with other information to identify, contact or locate you, including, but not limited to contact information (such as your name, address, telephone number and e-mail address) and financial information (such as your credit card or bank account number).


When you use the Site or register for (or log into) a Service, Cloud9 may collect, store and use any information you choose to provide, including your name, address, phone number, email address and other personally identifiable information.


We may now or in the future use tools, including third party analytical software, to automatically collect certain data about the computer or other device you use to reach our Site or use a Service: (i) device properties, including, but not limited to unique or other device identifier; (ii) device operating system and firmware; (iii) mobile phone carrier; (iv) geographical data such as country or region; and (v) other similar data. We may also use server log analysis tools to gather and analyze information regarding our Site’s usage, such as the number of hits received, our most/least visited pages, errors experienced by users, browsers and platforms used to connect to our Site or Service, your IP address and internet service provider (ISP), the date and time you visited the Site or used the Service, the web pages you visited and the websites you visited before or after you visit our Site. This information may be collected via several technologies, including cookies, web beacons, clear GIFs and other means. You can remove certain cookies by following the directions in your Internet browser’s “help” file. If you disable cookies, your ability to use areas of the Site or use the Service may be limited.


Cloud9 may use the personally identifiable information you provide, separately or in combination with other information Cloud9 collects, for the following purposes:

To improve the effectiveness, content, layout and/or operation of our Site or Services
To communicate with you about your registration or about transactions between you and Cloud9;
To provide Services, directly or in conjunction with partners and third party providers, and collect fees owed;
To provide, and communicate with you about your use of, any e-mail or messaging function available at this Site or under the Service, and to send you our newsletter; and
To alert you to upgrades, service updates, special offers and other information about Cloud9 and the services we offer, and to administer promotions and surveys.
We may also use the information you provide to operate and maintain this Site and to improve our effectiveness, content, services and communications with you (for example, by customizing your experience or homepage on the Site), to enforce our Terms of Use, and to detect and protect against error, fraud and any other unauthorized or illegal activities.

If you are visiting this Site or using a Service from a country outside the United States, you acknowledge and agree that in using the Site or Service, you may transfer personal information about yourself to the United States, that the data protection laws of the United States may not be as comprehensive as those in your own country and that transferring this personal information occurs with your consent. Personally identifiable information collected on the Site or through the Service may be stored and processed in the United States, under the laws of the United States.


Some of the Services are designed to allow you to communicate with others and to allow others to communicate with you. So that others may connect with you, your name, username and/or user ID will be displayed in certain portions of the Service, for example, in the user directory accessible to others inside and, possibly, outside your organization.

We also may disclose your personally identifiable and other information to third parties, as follows:

To our affiliates, to our advisors and to third party partners whom we engage to provide products and services on our behalf, and who are submitted to confidentiality agreements and/or privacy policies, including, but not limited to our collaboration platform and other website services, payment processing services, newsletter and e-mail delivery, and website analytics services;
To third parties as you instruct or authorize;
To a successor organization if Cloud9 is involved in a transaction such as a merger, stock purchase or sale, or sale of substantially all of Cloud9’s assets; and
In response to a subpoena or court order, or a request from a law enforcement or other government agency, to establish or exercise our legal rights, to defend against claims, or to protect the safety or security of the public or of users of this Site or Services.
From time to time, we may disclose aggregate information about users of the Site or Services, including the information described in Paragraph 2.c, to service providers, partners, or others, or by publishing a report on the usage of the Site or Service. Cloud9 makes every effort to ensure the released information does not contain information that can personally identify you.

Except as described above, we do not rent, sell or otherwise provide your personally identifiable information to third parties without your consent.


This Site and all Services are intended for adults. Accordingly, we do not knowingly collect information from children under the age of eighteen.


We follow generally accepted security practices and procedures to protect the personally identifiable information you provide from unauthorized access, use and disclosure, and we require that our authorized service providers implement and maintain such security practices and procedures as well. Nevertheless, please be aware that Internet transmissions are never completely private or secure.


The personally identifiable information you provide will be stored and maintained by Cloud9 for so long as we believe is necessary or appropriate (a) to carry out the purpose(s) for which such information was collected, or (b) to comply with applicable laws, contracts, or other rules or regulations.


If you have registered to use a Service, you may (and should) update and correct the personally identifiable information maintained by Cloud9 by logging into the Site or visiting the profile portion of the Service and entering any new information about yourself.


Cloud9 may modify this Privacy Policy at any time and without prior notice to you. Modifications will be effective on the date that appears on the modified Policy. Each time you use this Site or use the Service, we recommend that you check the effective date of this Privacy Policy and review any changes made since the last time you visited the Site or used the Service. Your continued use of this Site or a Service following modification of this Policy will be conclusively deemed to signify your acceptance of the modification.


We do not support Do Not Track on this Site at this time. Do Not Track (DNT) is a privacy preference you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit

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