Cloud9 Technologies now hosted on AWS as part of Amazon Partner Network

Cloud9 Technologies now hosted on AWS as part of Amazon Partner Network

Presence on AWS ensures seamless deployment and optimal security of Cloud9’s cloud-based voice trading solution for global financial institutions

Cloud9 Technologies has joined the Amazon Partner Network to deliver institutional customers with greater flexibility and ease of deployment through its secure cloud-based voice trading solution hosted on AWS. 

By leveraging cloud infrastructure via AWS, the roll-out of Cloud9’s cloud-based voice trading solutions requires no technology lift from customers and minimal effort to enable additional capacity to support the customer’s business growth and flexible business requirements.   

Cloud9’s presence on AWS ensures greater scalability and resiliency than traditional voice trading turret solutions by providing physical and network resiliency due to AWS’ redundant availability zones and data centers, allowing Cloud9 to onboard customers without lengthy onsite work or an arduous deployment process.

AWS’ global presence helps Cloud9 meet data residency requirements to store metadata within certain geographic areas or countries, ensuring that Cloud9 voice trading and collaboration tools are accessible anywhere the customer allows their users to log in and where an internet connection is available.

Cloud9’s secure, cloud-based voice platform delivers global users all of the necessary security and compliance controls that financial institutions require both within office settings, on the trading floor and in a distributed environment. 

Cloud9 and comitFS Partner to Enhance Real-Time Voice Trading APIs and Compliance Applications

Cloud9 and comitFS Partner to Enhance Real-Time Voice Trading APIs and Compliance Applications

NEW YORK, August 5, 2020Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with comitFS, a UK-based provider of voice middleware and API abstraction capabilities for financial service organizations, to provide more robust real-time call control capabilities for voice trading within the institutional marketplace. 

comitFS’s sophisticated mix of trader voice applications and API’s combined with Cloud9’s advanced solutions for voice collaboration and metadata capture allow institutional traders to seamlessly access workflows, whether working remotely or on the trading floor. The collaboration provides normalized Call Data Records that can be easily added to compliance and reconciliation processes.

“As trading dynamics shift to a more digitally-driven environment, firms want the peace of mind that their voice metadata and daily workflows will not be hampered,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships for Cloud9. “Partnering with comitFS makes perfect sense as the industry continues to adjust to a virtual trading environment that will become more prevalent in the months ahead.”


“We have been building specialist voice API’s using open source technologies for our banking clients throughout our seventeen-year history. We are excited to be partnering with Cloud9 to expose their call data records and call control capabilities to our common customers,” said comitFS CEO and Managing Director Jappy Takhar. 

comitFS is the only provider of specialist voice middleware to tier-one banks that tightly integrate their in-house and third-party applications, such as Salesforce’s CRM to report on real-time voice calls and Client voice interactions. This collaboration between Cloud9 and comitFS will offer for the first time its voice middleware in the cloud and it will work seamlessly with on-site setups for call control, CDR reconciliation, and meeting compliance regulations. 

Through this collaboration, Cloud9 and comitFS allow financial institutions to address the data storage, workflow, and trade reconstruction rules stipulated under key regulatory mandates and directives such as MiFID II.

About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit

About comitFS
comitFS is an independent firm dedicated to providing blue-chip institutions with better financial markets communication technology. Founded in 2003, comitFS developed the leading-edge ”Communication Application Server” (CAS) Middleware specifically to solve the complex challenges of trader communication. CAS underpins a suite of solutions and services from “build” to “support” across – Communication & Collaboration, Regulation & Compliance and Refresh & Transformation of the Communication infrastructure. The Company has offices in New York, London, Singapore, and Switzerland. For more information, visit

For Cloud9:
P.J. Kinsella
EVP, Media Relations, Paragon Public Relations

For comitFS:
Ashley Francis
Head of Sales, comitFS
+44(0)7786 118102

NICE and Cloud9 Team Up to Integrate Compliance Recording and Cloud-Based Voice Trading Platform

NICE Trading Recording and C9 Trader help financial services organizations benefit from cost-effective, reliable cloud-based communications

HOBOKEN, N.J., August 13, 2018 – NICE (Nasdaq:NICE) and Cloud9 Technologies today announced that the two firms have completed an integration of the NICE Trading Recording System (NTR) with Cloud9’s C9 Trader platform. Now, financial services organizations can leverage both companies’ solutions together to ensure compliance with regulations around recording and retaining trade communications, while also benefitting from low-cost reliable cloud-based communications. The integrated technology is already deployed and in use at a leading global investment bank.

The industry’s only ‘all-in-one’ compliance-focused trade conversation recording platform, NTR is used by most of the world’s leading banks and investment firms for recording and retaining trade conversations. In addition to working with the C9 Trader platform, NTR can also interface with other turrets, desk phones, mobile phones, and Unified Communications platforms. NTR works in tandem with NICE COMPASS, a unique compliance assurance solution that features automated provisioning, system health checks, bulk call extraction tools, transcription, compliance assurance reporting, and monitoring dashboards, to help financial institutions ensure enterprise-wide compliance with MiFID II and other regulations.

The C9 Trader platform is becoming the voice standard for the trading floor. By digitizing the entire institutional trader voice lifecycle and providing innovative, secure and compliant means of delivering the associated metadata, Cloud9 enables traders to uncover and seize the value present within their voice trading conversations. In addition, C9 Trader’s anywhere, anytime secure cloud communication platform enables banks to reduce their communications costs by up to 50% by eliminating expensive private lines and desktop hardware, easily scales up or down, and can connect traders to counterparties anywhere in the world.

Chris Wooten, Executive Vice President, NICE, said, “Cloud-based voice communications are gaining traction with banks as a viable option for trader communications. Cloud-based or not, all trade-related communications are subject to the same regulations and standards, including MiFID II, Dodd Frank, MAR and FX Code of Conduct. Our integration with C9 Trader will give financial services customers confidence in their ability to comply with all regulations around recording and retaining trader communications when using Cloud 9’s C9 cloud-based trading platform.”

Steve Kammerer, Chief Product Officer at Cloud9 Technologies, said, “We’re dedicated to working with other companies and industry groups that enable best-of-breed solutions for our clients, and we’re excited to have completed this integration with NICE. Our clients now have the ability to record and retain our high-fidelity audio using the industry-leading NICE NTR compliance recording system, which offers unprecedented scalability, ease-of-use and versatility. By extension, our clients can also take advantage of NICE’s unique compliance assurance technology.”

NICE is a leading financial compliance solution provider, serving more than 90 percent of the largest investment banks globally. NICE’s compliance solutions assist customers in the capture of trade conversations and trades, analyzing them for potential risk, and correlating trade conversations with trades for trade reconstruction. The company’s compliance solutions make automated and intelligent holistic trade compliance programs possible and enable FSOs to more efficiently comply with regulatory requirements, including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and future directives.

About NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

About Cloud9 Technologies
Cloud9 Technologies is a cloud communications and data services provider that delivers high performance voice and collaboration services designed for the unique functional and compliance needs of institutional traders. Its technology handles millions of voice trader communications per day from a network of over 5,000 institutional users.. Cloud9 connects counterparties across all trading asset classes via a cloud-based communication platform that features end-to-end security, encryption and advanced compliance capabilities. Cloud9 eliminates the infrastructure and expense associated with legacy hardware and telecommunications based solutions while providing unique data that enables next generation trader voice analytics. Our customer base includes top brokerages, sell-side firms, and tier one banks. For more information, visit:

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see:

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Companies Are on the Hook for Cloud Safety

Companies Are on the Hook for Cloud Safety

Companies Are on the Hook for Cloud Safety

Cloud9’s accomplishment of obtaining both our ISO 27001 and SOC 2 certifications was recently recognized in Institutional Investor as an industry best practice for security in the cloud. Institutional Investor Cloud Security

Read the full article by Jeffrey Kutler on Institutional Investor.

Kutler writes in the article:

“Cloud9 Technologies, which is using cloud systems to disrupt traditional approaches to trading-floor communications, obtained both the ISO 27001 certification (for information security management) and SOC 2. ‘It was a high bar for us,’ says Gerald Starr, chief executive officer of the three-year-old start-up. It sends a message that Cloud9 ‘aims high’ to instill users’ confidence in information protection.”

These certifications are a crucial show of credibility for fintech vendors, helping instill confidence in firms who are choosing to migrate their most sensitive data into the cloud. As the article points out, even though Cloud9 is using a highly secure and trusted cloud provider like Amazon Web Services, we are still responsible for creating infrastructures that protect the data of our customers as well as architecture for compliance. Achieving both the SOC 2 and ISO 27001 certifications – something no other trader voice communication provider holds – provides independent validation regarding our ability to protect the calls, voice recordings, call data, and business information that users entrust to Cloud9.

It’s a dangerous world out there for financial institutions, but the right partner can provide the best defense against security breaches.When considering a move to the cloud, it’s important for firms to take the time to find a trusted partner that is verified to protect them against cyber threats.

Read the article on Institutional Investor to learn more about how companies are working to secure the cloud. 

© Cloud9 Technologies 2021
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Cloud9 Receives SOC 2 Certification

We are proud to announce that Cloud9 has successfully completed the Service Organization Control (SOC) 2 Type II certification! Cloud9 is the only trader voice communication provider to hold both the SOC 2 and ISO 27001 security certifications, showing our commitment to information security and the protection of our users’ data.

SOC 2, a certification established by the American Institute of Certified Public Accountants (AICPA), evaluates companies on their Trust Services Principles and Criteria, including security, availability, processing integrity, confidentiality, and privacy of their data management systems. It has become an industry standard for cloud-based technology companies and is the same standard held by Amazon Web Services and Google that validates the security of their infrastructure.

We underwent in-depth assessment by a third-party auditor to confirm compliance with this standard. The process requires comprehensive, written documentation of information security policies and procedures in addition to a technology examination that proves our ability to maintain these standards over time.

Since our founding, security has been our highest priority. Achieving both the SOC 2 and ISO 27001 certifications provides independent validation regarding our ability to protect the calls, voice recordings, call data, and business information that users entrust to Cloud9.

“The SOC 2 certification sets Cloud9 apart and establishes us as the leader in information security for the trader voice market,” said Cloud9 CTO, Leo Papadopoulos. “Following our recent ISO 27001 certification, this reinforces our ongoing dedication to security, confidentiality, and privacy in regards to our data. Our users can be confident that that we are providing them the highest levels of protection for their most sensitive data and communications.”

Read more about our recent completion of the ISO 27001 certification.