Symphony to lead financial market communications with the acquisition of Cloud9 Technologies

Symphony to lead financial market communications with the acquisition of Cloud9 Technologies

New York and London, 24 June 2021 Symphony – the leading financial markets’ infrastructure and technology platform – has acquired the trader voice and electronic communication company Cloud9 Technologies (Cloud9). With this acquisition, Symphony will take the lead in front office communications with new services and solutions combining trader voice with natural language processing (NLP) and automation. The combined offering will accelerate trade flows, improve transactional accuracy, and extend back office and remote worker use-cases.

“Symphony is building on our solid technology foundation and global network as we seek to tackle true pain points in markets’ workflows. With this acquisition, Symphony takes the lead in the nascent market communications space and brings mission-critical trader voice capabilities to the Symphony platform, by adding C9’s features to our secure and compliant communication stack, with chat, voice and video meetings, file and screen sharing.  Our combined capabilities will allow for more integrated and immediate conversational workflows, and front office users will be better served,” said Symphony’s chief executive officer, Brad Levy. 

In the last year, Symphony solidified its position in financial services as critical markets’ infrastructure, while Cloud9 established itself as a leading cloud voice platform for financial markets. The combined capabilities of the two companies will reshape how market participants interact as well as unlock meaningful and innovative workflow and data analytics solutions. Symphony’s full front-office communication solutions will enable connectivity to both remote and in-office financial services professionals while offering a high-quality trader voice communications experience to its global user community.

“Six years ago, Cloud9 set out to change how trader voice services were delivered to the modern trading desk. As messaging had already impacted the trading communications workflow, we felt the value of voice communications in fast and complex trading scenarios would be renewed by leveraging cloud delivery to create a community of users and provide them with the tools to communicate verbally. The Cloud9 team is excited to join forces with Symphony. It is clear to us that the collective capabilities of our organizations will further drive value to the financial services community, enhancing and accelerating the delivery of secure cloud-based multi-modal communications. We are excited about the future together for our company and the industry”, said Gerald Starr, CEO of Cloud9 Technologies.

The acquisition of Cloud9 Technologies is expected to be the first of several acquisitions for Symphony. Levy has previously shared that Symphony would buy, partner with, or acquire strategic assets for the company and the industry, as reported by Insider, Financial News and Asian Private Banker. Symphony is now positioned to deliver the next wave of markets’ communication solutions. 

Marlin & Associates and Goodwin advised Symphony while Broadhaven and Wilmer Hale advised Cloud9 in this transaction. 

About Symphony
Symphony is the most secure and compliant markets’ infrastructure and technology platform, where solutions are built or integrated to standardize, automate and innovate financial services workflows. The Symphony platform is a vibrant community of over half a million financial professionals from 500+ market participants with a trusted directory. It is powering over 2,000 community-built applications and bots. The company was founded in 2014 and has raised $510 million from institutional investors.

About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

Press contact
Odette Maher
Head of Global Communications
Symphony Communication Services
+44 (0) 7747 420807 / odette.maher@symphony.com 

Cloud9 Technologies Teams with Sphere to Convert Institutional Voice Data into Electronic Data Feeds

Cloud9 Technologies Teams with Sphere to Convert Institutional Voice Data into Electronic Data Feeds

NEW YORK & LONDON, May 26, 2021Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Sphere, the industry’s first unified electronic and voice data app, to empower institutional traders to seamlessly convert Cloud9 voice communications into real-time electronic pricing that can be shared across the entire organization. The integration leverages Cloud9’s existing Recording System API to push metadata and post-call voice recording into Sphere’s one-of-a-kind app, giving institutional traders a more comprehensive view of the market.

By combining Cloud9’s rich metadata, high voice quality, cloud architecture, and API delivery strategy with Sphere’s ability to distill meaning and data from unstructured speech and text, and merge extracted data with electronic pricing, customers are given unique insights and new trading options that were never before possible – in one holistic application. 

Sphere extracts trading information from Cloud9’s voice data by applying industry-leading AI (patent pending) that is tailored for the language and workflows of voice markets and merges this with electronic trading. Sphere’s IM integration also enables clients to extract market data from text communications and monitor and record voice and IM feeds for analytical and compliance purposes.

“There’s no shortage of market data but firms have been struggling with efficient ways to turn voice and electronic data into actionable insights in a single platform,” said Brian Hunt, Chief Administrative Office and Head of Partnerships at Cloud9. “The integration of Cloud9’s voice data with Sphere’s sophisticated application delivers a level of transparency and simplicity that institutional traders have needed for quite some time.”

“For a long time there has been a disparity between the way that institutional traders approach voice versus electronic trading. We wanted to change that,” said Ami Katschinski, CEO and co-founder of Sphere. “The collaboration of Sphere and Cloud9 takes the best in voice data and incorporates it into a solution that addresses this pain point, enabling customers to see and interact with the entirety of the market in one easy app for the first time.” 

The flexibility and interoperability that the partnership delivers ensure that the integrated solution can be deployed to customers within minutes.

About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

About Sphere
Founded and led by a team of seasoned market professionals and technology experts, Sphere is designed to offer a new approach for addressing the complexity of hybrid and voice markets. It provides institutional traders with an unparalleled solution for combining content and data from voice and IM communications together with electronic trading and data feeds in one holistic app. Sphere launched its AI-powered app in early 2021; it is the industry’s first app that seamlessly blends voice and electronic markets. For more information, visit https://sphere.buzz/.

MEDIA CONTACTS
For Cloud9:
P.J. Kinsella
EVP, Media Relations, Paragon PR
pj@paragonpr.com
+1.973.255.7153

Cloud9 Technologies now hosted on AWS as part of Amazon Partner Network

Cloud9 Technologies now hosted on AWS as part of Amazon Partner Network

Presence on AWS ensures seamless deployment and optimal security of Cloud9’s cloud-based voice trading solution for global financial institutions

Cloud9 Technologies has joined the Amazon Partner Network to deliver institutional customers with greater flexibility and ease of deployment through its secure cloud-based voice trading solution hosted on AWS. 

By leveraging cloud infrastructure via AWS, the roll-out of Cloud9’s cloud-based voice trading solutions requires no technology lift from customers and minimal effort to enable additional capacity to support the customer’s business growth and flexible business requirements.   

Cloud9’s presence on AWS ensures greater scalability and resiliency than traditional voice trading turret solutions by providing physical and network resiliency due to AWS’ redundant availability zones and data centers, allowing Cloud9 to onboard customers without lengthy onsite work or an arduous deployment process.

AWS’ global presence helps Cloud9 meet data residency requirements to store metadata within certain geographic areas or countries, ensuring that Cloud9 voice trading and collaboration tools are accessible anywhere the customer allows their users to log in and where an internet connection is available.

Cloud9’s secure, cloud-based voice platform delivers global users all of the necessary security and compliance controls that financial institutions require both within office settings, on the trading floor and in a distributed environment. 

Cloud9 Technologies and Glue42 Partner to Bring the Future of Voice Trading to Remote Users

Cloud9 Technologies and Glue42 Partner to Bring the Future of Voice Trading to Remote Users

Partnership automates the integration of voice trading into third-party systems from any location, delivering users anytime, anywhere voice trading capabilities and remote access to all trading floor connectivity and services

New York, NY, April 21, 2021 − Glue42, the company that delivers integrated desktop experiences to financial institutions globally, and Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, have partnered to deliver a full suite of voice trading capabilities to the institutional marketplace, providing users remote access to all trading floor connectivity and services.   

In addition to quick voice trading capability, traders will have secure anywhere, anytime access to voice data, counterparties and regulatory information seamlessly integrated with their other desktop applications via Cloud9’s suite of open APIs.

“The institutional landscape is becoming increasingly reliant upon technology solutions to maintain and grow their business. With voice trading remaining a key part of capital markets, it’s imperative that onsite and remote users are able to seamlessly access a ‘virtual’ trading floor from anywhere at any time,” said Brian Hunt, Chief Administrative Officer & Head of Partnerships at Cloud9 Technologies. 

He continued, “As the industry continues to evolve due to greater reliance on cloud-based technology, rapid integration to SaaS-based solutions becomes a critical requirement for every financial desktop.”

Through the partnership, Cloud9 offers complete enterprise voice trading and unified communications and collaboration (UCC) services including full data capture. Glue42 complements this through integration of these components into the trader’s existing workflow, regardless of application type or technology.

For now, the joint solution supports ‘click to call’ directly from the bank’s CRM or Microsoft Office suite; hence clicking on a contact in one of these applications will initiate a call via the Cloud9 platform. This capability will eventually see Cloud9 replace the physical dealer board on trading desks. 

In the medium term, traders will be able to capture voice orders on the phone, after which order tickets will open on their order management systems, pre-populated with the phone transcript. For compliance purposes, they will also be able to log these calls in their CRMs. 

“Voice trading mustn’t be left behind in an industry that is becoming increasingly digitized. When integrated with desktop applications, voice is a highly efficient communications channel that continues to play an integral role in strategic and compliance workflows,” said Reena Raichura, Head of Product Solutions & Customer Success at Glue42. 

“Our joint, long-term vision is that traders will be able to control their trading apps using voice capabilities in a similar way that virtual or voice assistants do with global retail users,” she continued.

​About Cloud9 Technologies
Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

About Glue42
Glue42 enables organizations to build intelligent desktops that support configurable workflows between web and desktop applications. Its integration platform seamlessly and securely orchestrates UI and data and leverages open-source initiatives such as FINOS FDC3 to reduce application delivery times and accelerate time to value. The company is based in London, New York and Bulgaria. With over 35,000 licenses, its software is deployed at tier one financial institutions across the world. glue42.com/why-glue42/

MEDIA CONTACTS
For Cloud9:
P.J. Kinsella
EVP, Media Relations, Paragon Public Relations
pj@paragonpr.com
+1.973.255.7153

For Glue42:
RISE-
Simona Cotta-Ramusino / Tinne Teugels
Glue42PR@risethrough.com 

Cloud9 Partners with Enghouse to Enhance Voice Data Analysis and Measurement

Cloud9 Partners with Enghouse to Enhance Voice Data Analysis and Measurement

NEW YORK, November 11, 2020Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has partnered with Enghouse Interactive to integrate its Proteus Trader advanced voice trading accounting application for the institutional marketplace. The collaboration between Cloud9 and Enghouse Interactive provides investment banks and trading firms with a more robust tool for network management and planning, private wire management, and more efficient way to monitor and minimize voice trading costs. 

With many still adjusting their technology infrastructure to ensure efficiency in a remote work environment, Proteus Trader provides compliance officers and head of trading desks with the most accurate method for measuring trading voice activity. The combination of Proteus Trader with Cloud9’s purpose-built voice collaboration platform delivers an automatic feed of voice trading information and data, streamlines the compliance reporting process and delivers more efficient infrastructure management.

“As financial services increase their technology expenditures, cost control becomes paramount. The integration of Cloud9 with Enghouse’s Proteus Trader software gives customers total insight into their telephony spend, allowing them to efficiently scale their counterparty network,” said Brian Hunt, Chief Administrative Officer and Head of Partnerships at Cloud9. “Teaming up with Enghouse Interactive to incorporate Proteus Trader into our software is addressing something that has become a growing concern for trading firms.”

“Voice trading remains an integral part of the institutional trading landscape but firms need more sophisticated ways to manage their networks and infrastructure,” said Trevor Davis, Head of Product Marketing at Enghouse Interactive. “We’re excited to be working with Cloud9 to help elevate these capabilities for institutional traders.”

Proteus Trader’s inventory database is auto-populated by Cloud9 to show all private wires and their circuit data, so there is no need for manual updates, which can be prone to human error. This ensures complete visibility of private-wires and other trader voice assets by tracking them in an inventory database, allowing supplier details, renewal dates, costs and other asset data to be stored and managed in one place. 

About Cloud9 Technologies

Cloud9 Technologies is the leading voice communication and analytics platform designed for the unique needs of the financial markets. Cloud9 developed a solution that harnesses the voice communication talk path for the trading floor of the future – offering more functionality and analytic insight than legacy hardware at a fraction of the cost. Cloud9 connects counterparties across all asset classes via a cloud-based communication platform that eliminates the infrastructure and expense associated with legacy hardware and telecommunication-based solutions, with front-office focused data and transcription, purpose-built for the financial markets. For more information, visit www.c9tec.com.

About Enghouse Interactive

Enghouse Interactive (www.enghouseinteractive.co.uk) delivers technology and expertise to maximize the value of every customer interaction. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and dedicated staff across the Company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse, a Canadian publicly traded company (TSX:ENGH), which provides enterprise software solutions focusing on remote work, visual computing and communications for next-generation software-defined networks. The Company’s two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows. The Company is well capitalized, has nominal long-term debt and is organized around two business segments: the Interactive Management Group and the Asset Management Group. Further information about Enghouse may be obtained from the Company’s website at www.enghouse.com.

Cloud9 Unveils C9Trader Stratus to Provide Next-Gen Unified Voice Trading Experience

Cloud9 Unveils C9Trader Stratus to Provide Next-Gen Unified Voice Trading Experience

NEW YORK, October 20, 2020Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has launched C9Trader Stratus, an enhanced UI that offers institutional traders more efficient workflows and greater options for voice trading. By combining both traditional ‘turret’ functionality with flexible new features, the intuitive and customizable user interface empowers traders to instantly connect with global trading partners – anywhere, anytime.

Designed from the outset with trader feedback, Stratus provides enhanced visibility across all team members’ activities while allowing users to customize content to easily align with their workflows. Benefits of Cloud9’s purpose-built communication platform include:

  • Open and interoperable with other apps
  • Rich call metadata and analytics to analyze trade performance
  • Easy to set up and scale (up or down) SaaS model
  • Unlimited, instant connections without the need for traditional private lines
  • High-quality audio 
  • Secure surveillance and compliance with encrypted storage of recordings
  • Inherent BCP and mobility at no additional cost

“The institutional trading ecosystem is shifting and the industry is recognizing that premium voice trading solutions are a pivotal piece to efficient anywhere, anytime trading capabilities,” said Jim Miller, COO of Cloud9. “Stratus leverages Cloud9’s trusted technology foundation and elevates it to provide the workflow optimization that traders need.”

To learn about Stratus and to access reference guides and video tutorials, visit https://c9tec.com/cloudhub-stratus/